1. Select a sturdy cardboard box the correct size leaving around 1-2 inches between the item and the box.

2. Wrap items individually to avoid anything getting scratched or damaged in transit.

3. Pad out any remaining space within the box to prevent items moving around in transit.

4. If reusing a box, ensure that the box has not suffered any damage and any old labels are removed.

If you are shipping an item that contains liquid (smoke/haze machines for example), please ensure that this is removed and the unit has been drained prior to shipping to prevent fluid damage during transit. Gear4music cannot accept responsibility for any item that is damaged due to insufficient packaging, and any item that reaches us in a damaged state due to inadequate packaging may be returned to you and any warranties voided.

Watch Our Packaging Guides

Packing a small product
Such as pedals, interfaces and microphones.

Packing a medium sized product
Such as Studio monitors and rack equipment.

Packing a large product
Such as guitars, keyboards and PA speakers.

Frequently Asked Questions

Do I need to arrange my own courier service?

When opening a return or trade-in via our online portal, you are able to select a service from one of our couriers or opt to send the item yourself.

What happens if my parcel gets damaged in transit?

If you have chosen to send your parcel with one of our couriers and it is packaged in line with our packaging guidelines our customer service team have got you covered.

What happens if my parcel gets lost in transit?

In the event that your parcel goes missing with one of our couriers our customer service team will be happy to help. If a return to shop service is used, physical proof of drop off may be required to help with our investigation.

What if I don't have a box or internal packaging?

Unfortunately we are unable to supply packaging at this time and suggest re-using packaging or sourcing this from a local retailer.